Shipping policy

 

 

1. Delivery Methods: We offer two shipping options for domestic orders within the UK: Royal Mail 1st Class and Royal Mail 48 Hour Tracked.
2. Royal Mail 1st Class: Orders shipped via Royal Mail 1st Class typically arrive within 2-4 working days after dispatch. However, please note that delivery times may vary depending on your location and any unforeseen circumstances that may arise during transit.
3. Royal Mail 48 Hour Tracked: For added peace of mind and tracking capabilities, we also offer Royal Mail 48 Hour Tracked service. This option provides full tracking information and delivers within 2 working days after dispatch.
4. Dispatch Time: Orders are typically dispatched within 1-2 business days after payment confirmation. Please note that dispatch times may vary during peak seasons or promotional periods.
5. Shipping Charges: Shipping charges are calculated based on the total weight of your order and the selected shipping method. You will be able to view the shipping cost at checkout before completing your purchase.
6. Delivery Address: Please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or issues with delivery. We will not be responsible for any delivery failures due to incorrect or incomplete address information provided by the customer.
7. International Shipping: For shipping outside the UK you will be offered International Shipping at checkout with the estimated delivery times displayed.
8. Shipping Updates: Once your order has been dispatched, you will receive a confirmation email with tracking information (if applicable). You can track the status of your shipment using the provided tracking number on the Royal Mail website.
9. Delivery Exceptions: While we strive to ensure timely delivery of all orders, please note that delivery times may be affected by factors beyond our control, such as adverse weather conditions, postal strikes, or other unforeseen circumstances. We appreciate your patience and understanding in such situations.
10. Contact Us: If you have any questions or concerns regarding your order's shipment, please don't hesitate to contact our customer service team. We're here to assist you and ensure a smooth shopping experience.